Max joined GHI in 2017 after launching and hosting conference and award events in the UK manufacturing industry. A trained journalist, Max strives to deliver innovative content on stage, online or in print that challenges, educates and entertains. As a non-aviation professional - Max is always eager to don the hi-vis jacket and get out on the apron to experience the everyday challenges facing ground handling businesses and their airline customers. Max graduated as a biochemist from Cardiff University in 2001. He became a NUJ/NCTJ accredited journalist in 2003. Max went on to an award-winning 14 year editorial career including stints at magazines in the UK pub, pharmacy and manufacturing sectors. Outside of work - Max is never far from a book, the fridge or the 5-a-side football pitch.
Desiree is a recognised expert in the aviation industry for her work with leadership teams and individuals on leadership and professional development. Prior to her 16 years in aviation, Desiree lived in Argentina, then Germany, before being relocated to the US in 2011. Desiree served as a senior leader in the aviation industry on a global level, leading multicultural customer excellence teams for some of the most recognised airlines, airports and service providers. During that time she witnessed first-hand the importance of leadership development. Desiree currently speaks on the importance of leadership development in an ever-changing aviation environment, with an increased focus on profitability, customer service and safety.
Dieter started his career in aviation in customer services at Belgian airports for Jetairfly (Tui Airlines Belgium) and took multiple responsibilities within ground operations, inflight services and product development and innovation. He was responsible for the integration of the Moroccon subsidiary Jet4you with Jetairfly in 2012 and became the nominated postholder for ground operations for TUI Airlines Belgium, making him the youngest nominated person for a fleet of this size and aircraft types worldwide, a position he still holds. He became Director of Operations of Tui Airlines Belgium in 2016. In his current role, Dieter is the board member responsible for ground operations for Tui fly Benelux and for all ground support activities for Tui airlines Belgium, Tui fly The Netherlands, Tui fly Nordics and TUI Airways UK.
Paul Cheng joined Hactl in 2000 and was appointed as General Manager - Service Delivery in 2018. He is now responsible for the operation of SuperTerminal 1, which provides cargo terminal services, ground services and customer services to over 100 airlines. Prior to his current position, he was Senior Manager – Ground Services.
Robert is Executive Vice President Cargo for Menzies Aviation, and based in Edinburgh. He re-joined Menzies in October 2017, having spent the previous nine years with Etihad, mostly based in the United Arab Emirates, where he held the position of Head of Cargo Operations, with accountability for hub operations and the global cargo handling network, overseeing significant growth of the airline and its cargo handling business. Prior to the move to Abu Dhabi, Robert’s first tenure with Menzies was a ten year stint in various commercial roles, including global key account management. He learnt the cargo business in his early years with Lufthansa Cargo based at London Heathrow in a number of operational and quality management roles. Robert is a former board member of cargoiQ and a current member of IATA’s Cargo Handling Consultative Council. He holds an Advanced Masters in Airline Operations Management from ENAC University in Toulouse, France.
Ruben started his career in Avianca as the Commercial and Airports Chief at Avianca Services. In this role he looked after the commercial and operational issues relating to airport services for Avianca Services customers. In August 2015 Ruben was promoted to Ground Operations Manager for the Bogota hub. In this position he was responsible for all the below the wing operations for Avianca, with a scope of 250 daily flights and 2,000 staff members. In 2017 Ruben assumed the post of Ground Operations Director, taking responsibility for all the below the wing operations (both in house and outsourced) of the network. With more than 15 years of experience in the industry, Ruben holds a Business Administration degree, has a Master's in Business Administration and a Master's in Logistics and Operations; he has also accrued extensive training on related matters.
Thomas has been based in Singapore for the past ten years, after gaining several years of experience in Europe, Africa and in Asia. He is now the Managing Director of JBT Aerotech for the Ground Support Equipment and Airport Infrastructures division. Thomas is responsible for all commercial affairs in the region, from India to the Pacific area to south-east Asia, including Hong Kong, Japan and South Korea.